Kroger is a major supermarket chain in the United States, offering groceries, pharmacy items, and health and beauty products. Customers can shop online through Kroger’s website and mobile apps, and they can also use grocery pickup services at select locations nationwide.
How to access a survey?
- Website: Visit the KrogerFeedback website, it is accessible through a link provided on your receipt or via Kroger’s official site.
- Receipt Code: To start the survey, you will need a unique survey code found on your Kroger receipt.
Common Issues While Taking Survey
- Survey Code Issues: If the receipt code doesn’t work, double-check the code entry for accuracy. If the problem remains the same, contact Kroger’s customer support for assistance.
- Technical Problems: For issues related to the survey website or online submission, contact customer support for troubleshooting. Provide details about the issue to get specific help.
- Feedback Not Submitted: If your feedback wasn’t successfully submitted, try completing the survey again to resolve the issue.
Kroger Customer Support
If you encounter issues while completing the survey, you can ask for assistance at your local Kroger store. Store employees can provide information or direct you to the correct support channels.
Kroger provides comprehensive customer support through various channels:
| Customer support | Kroger |
| Phone Number (Toll-Free) | 1-800-KRO-GERS(1-800-576-4377) |
| Official Website | https://www.kroger.com |
| Stocktransfer@eq-us.com | |
| https://twitter.com/kroger?lang=en | |
| Insta | https://www.instagram.com/krogerco/?hl=en |
| Fb | https://www.facebook.com/Kroger/ |
| Email ID | customerservice@kroger.com |
| Survey URL | www.kroger.com/feedback |
Before contacting customer support about issues while taking a survey, ensure you have the following information:
- Survey Code: Have your unique survey code from the purchase receipt.
- Error Details: Note any error messages or issues you facing while taking the survey.
- Survey Date and Time: Record the date and time when you attempted to complete the survey.
- Browser Information: Mention the browser and device you are using, as technical issues may change by platform.
- Screenshots: If possible, take screenshots of any error messages or issues for reference.
Customers can reach Kroger customer support by calling their toll-free number or sending an email. The toll-free number is available nationwide, but be aware that some states have laws restricting out-of-state phone calls, which might affect availability in certain areas.